Communication and Engagement Officer

  • International Office

Communication and Engagement Officer

Job description

Location: Any MSF office*

Contract: Fixed-term at 100%

Duration: 8 months

Starting date: 2nd November 2022

Deadline to apply: 9th October 2022

*By default, the successful candidate will be offered a contract in the MSF office of their country of residence at the time of application.


Médecins Sans Frontières (MSF) is an international, independent, medical humanitarian organisation that delivers emergency aid to people affected by armed conflict, epidemics, healthcare exclusion and natural disasters. MSF offers assistance to people based only on need and irrespective of race, religion, gender or political affiliation.

MSF International is the legal entity that binds MSF’s 24 sections, 25 associations and other offices together. Registered in Switzerland, MSF International provides coordination, information and support to the MSF Movement, as well as implements international projects and initiatives as requested.


The MSF We Want To Be (MSF WWTB) launched early 2021 is among the most representative and thorough consultative process ever in MSF. It is a movement-wide consultation and reflection on the core components driving the organization’s ethos, actions, and functioning, which endeavors to examine seven themes: our mandate, our patient care, our approach to risks, our workforce, our decision making, our coherence across missions, and our identity and principles. Anchored in the desire to shape the organization for the improvement of our medical humanitarian action, the MSF WWTB provides a space and opportunity to delve into the rich diversity of perspectives and experiences from our teams all over the world, expose and articulate divergences, test assumptions, reflect on our internal and external challenges, let ideas and trends emerge and identify the most compelling priorities for MSF. Most importantly these conversations are already highlighting what matters most to people in their engagement with MSF, allowing us to reaffirm and gather around the fundamentals of the social contract that links us with the institution.

The MSF WWTB is not an isolated associative debate happening at the margin of the movement’s trajectory. It intentionally builds on the Core ExCom Action to Tackle Discrimination & Racism, and aims to leverage existing efforts and promote further advances in MSF’s response to humanitarian needs. Organized around seven themes, the consultation involving multiple categories of MSF stakeholders will culminate in 2023 with a series of actionable commitments that will be submitted for endorsement at the IGA 2023. An accountability framework will be embedded in each of these commitments, laying the ground for visible and measurable progress.

The process requires the implementation of a communication strategy to build sufficient ownership, ensure contributions from all field missions and offices, maintain transparency and give recognition to concerns throughout the duration of the consultation.


The Communications and Engagement Officer is part of the MSF WWTB team of MSF International. He/she reports to the Project Coordinator of the MSF WWTB team, and works closely with key staff (such as consultation focal points, communication officers, association coordinators, etc.) in the International Office, all Operational Centres of MSF and across the Movement.


In close collaboration with the MSF WWTB team, the Communications and Engagement Officer will advance the MSF WWTB objectives by

  • implementing the MSF WWTB communication strategy
  • supporting the consultation process
  • creating and disseminating relevant and effective communications materials


Communication Strategy Implementation

  • Under the guidance of the PC implement a communications strategy that ensures across the Movement, particularly the field:

o maximal awareness of the MSF WWTB project, and

o timely and appropriate updates and feedback

with adapted content and methodology according to the target audience.

Consultation Support

  • In coordination with the PC, support developing information packages and consultation tools for use in the conversations, and ensure participants use those tools.
  • Support the organization of the sessions and follow up on information sharing in between sessions.
  • Set up provision feedbacks and elaborate contents after each session of the facilitated consultations.
  • Support communication of consultation sessions to the Movement and maintain updated the consultation communication calendar/agenda.
  • Support the identification and follow-up of participants for each conversation.
  • Monitor feedback on other channels such as the Souk, etc.
  • Set up and monitor the digital engagement.

Content Dissemination Support

  • Prepare and disseminate messages, packages and publications to the Movement and to specific target audience as needed, including compiling and finalising relevant materials.
  • Support prompt and complete responses to inquiries from MSF colleagues regarding MSF WWTB process and plans.
  • Produce project updates for internal use (Steering Committee, IB, Core ExCom, etc.) and keep updated information and documents repositories (website, SharePoint projects dossiers, etc.).
  • Ensure information on the project is updated across Movement dissemination channels (i.e. Souk, MSF International Digest, OCs newsletter, etc.).

Other Communications Support

  • Comms content production support: create, design, edit, and help produce original and adapted digital and print content, such as graphics, infographics, posters, etc.
  • Web support: upload or update webpage content on SharePoint and Souk.
  • Social media support: upload content to MSF social media channels (Yammer).
  • In charge of all translation needs.

Job requirements

  • Bachelor’s Degree.
  • Experience (minimum 3 years) in similar positions in MSF at international level.
  • MSF experience, preferably both in Field and HQ.
  • Level of planning: priority setting for self.
  • Communication skills: ability to write effectively for a wide variety of audiences.
  • Networking skills: capacity to reach out to stakeholders across the Movement, diplomacy and strong interpersonal skills.
  • Strong presentation and interpersonal skills.
  • Capacity to organise work autonomously and proven time management and organisational skills.
  • Ability to work effectively within a geographically dispersed team.
  • Proficiency in English. French, Spanish, Portuguese and / or Arabic would be an advantage.
  • IT literacy: standard Microsoft office applications. Expertise and knowledge of how to work in a virtual environment, skilled with use of new IT tools and apps, social media, Souk.
  • Experience creating and managing internal MSF sites.
  • Genuine interest in and commitment to the humanitarian principles of MSF.
  • Availability to travel (COVID depending).

Only shortlisted candidates will be contacted.

At MSF, we are committed to an inclusive culture that encourages and supports the diverse voices of our employees. We welcome applications from individuals of all genders, ages, sexual orientations, nationalities, races, religions, beliefs, ability status, and all other diversity characteristics.