Manager of the Global Safeguarding Investigator's Pool

Location: Any MSF office*

Contract: Fixed-term, full-time

Duration: 2 years (or according to legal limitations in the country of residence)

Deadline to apply: 7 August 2025

Starting date: As soon as possible

Compensation and benefits: MSF practice is to offer the C&B package current in the MSF entity establishing the contract.

*By default, the successful candidate will be offered a contract in the MSF office of their country of residence at the time of application.

I. MSF INTERNATIONAL

Médecins Sans Frontières (MSF) is an international, independent, medical humanitarian organisation that delivers emergency aid to people affected by armed conflict, epidemics, healthcare exclusion and natural disasters. MSF offers assistance to people based only on need and irrespective of origins, religion, gender or political affiliation.

MSF International is the legal entity that binds MSF’s 24 sections, 27 associations and 18 branch offices together. Registered in Switzerland, MSF International provides coordination, information and support to the MSF Movement, as well as implements international projects and initiatives as requested.

II. POSITION BACKGROUND

The Manager of the Global Investigators Pool (MIP) will manage a global common investigators pool consisting of both external and internal investigators for MSF. The investigators will be used for investigations into abusive and inappropriate behaviour.  The role will also provide support to the international safeguarding coordinator (ISC) as assigned by the ISC; including but not limited to minute taking, drafting or reviewing documents, and responding to inquiries as directed.

III. PLACE IN THE ORGANISATION

The MIP reports to the ISC with a close working relationship to/coordination with/and support of, the International Ethical Platform on Behaviour (IPOB). The MIP will coordinate closely and maintain strong relationships with the MSF Behavioural and Safeguarding units, as well as the Ambassador’s Network on Ethical Behaviour (ANEB) and Abuse, Behavior, Safeguarding leads within MSF, as well as other relevant platforms and stakeholders within MSF.

IV. OBJECTIVE OF THE POSITION

The purpose of the position is to assist in the creation of, management of, and sustainability of a global investigators pool for safeguarding investigations, to be available to address safeguarding allegations.  The role will also support the international safeguarding coordinator different tasks as requested directed by the ISC.

V. MAIN RESPONSIBILITIES

• The MIP will have the following responsibilities:

  • Coordination of, and collaboratively leading all aspects with respect to the expansion, changes to, maintenance and quality control of the global investigator’s pool for abuse– including but not limited to – ensuring the pool is fit for purpose, coordinating selection panels when hiring, scheduling interviews, participating in interviews as requested, reference checking and informing candidates of results, and making recommendations about changes/modifications to the pool, keeping meticulous records, and maintaining and updating, suggesting improvements to a database.

  •  Ensuring that the investigators pool has sufficient qualified, and available investigators with different skill sets from diverse backgrounds and origins to meet the needs of the organization, while ensuring an appropriate mix of diverse candidates.

  • Management and maintenance of the internal and external investigators pool, including support to the creation of a learning scheme/training for the internal investigators in collaboration with the ISC, and other relevant stakeholders, as well as the creation of, and fostering of, a community of good practice and continuous learning for the pool of investigators.

  •  Keeping themselves updated with developments/standards in safeguarding, and safeguarding investigations.

  •  Creation, adaptation, and management of the database infrastructure for the investigator’s pool, including working with the data protection team to ensure relevant standards of data protection are met.

  •  Design a management framework to deal with multiple/competing requests for investigators, and ensure appropriate, agreed upon prioritization criteria for the use of investigators is in place, working with behavioral units and any other relevant stakeholders.

  •  Receiving requests for investigators and matching the correct profile to the request with the support and input of the requesting office (and in line with the pool design and agreed-upon prioritization criteria) and supporting the requesting office as requested and required.

  •  Organization/Coordination of after-action reviews/lessons learned exercises as requested.

  •  Data collection, management and analysis of data, report writing for analysis of aggregate data, and usage of the investigators-ensuring strict adherence to data protection standards and confidentiality.

  •  Monitoring and reporting on, and revision (where/if necessary) of key performance indicators, working with the IPOB, ISC, and the ANEB.

  •  Budget management as assigned by the ISC.

  •  Supporting the ISC, as requested and directed.

Education and experience

• University degree/diploma in a relevant field

• From 2 to 4 years of experience in safeguarding with a robust understanding of humanitarian landscapes and operations (especially MSF operations).

• Knowledge of and experience with safeguarding investigations (including an understanding of training required/standards for investigators and investigations in safeguarding), as well as current legal frameworks, policy, and best practices within humanitarian contexts/safeguarding.

• Experience in talent management/human resources.

• Strong understanding of database/pool/roster management and able to engage, retain, ensure quality of, and motivate investigators and create a diverse investigator’s pool.

Soft skills

•  Collaborative approach and ability to connect / establish rapport with a wide range of stakeholders.

•  Self-starter with initiative and vision, with a drive to foster diversity and innovative approaches.

•  Diplomatic attitude, able to work with a range of stakeholders, including external ones.

•  Able to manage multiple priorities, different stakeholders, and work under time pressure.

•  Ability to maintain confidentiality and manage communications concerning confidential and sensitive information.

•  Fluent English and French and knowledge of another language (Spanish, Arabic, and other languages) a plus.

Specific Requirements:

• Sexual Exploitation Abuse and Harassment (SEAH) investigations certification or training, an asset.

All offers of employment will be subject to reference checks and to appropriate screening checks. By submitting an application, the job applicant confirms their understanding of these recruitment procedures.

Only shortlisted candidates will be contacted.

At MSF, we are committed to an inclusive culture that encourages and supports the diverse voices of our employees. We welcome applications from individuals of all genders, ages, sexual orientations, nationalities, races, religions, beliefs, ability status, and all other diversity characteristics.

MSF is committed to preventing abuse, inappropriate behaviour, lack of integrity and financial misconduct in its work and care spaces. MSF expects all staff to share this commitment and promote an environment where abuse and misconduct is not tolerated.

We are committed to removing barriers for people with specific accessibility needs. If you need an adjustment to the recruitment process to be considered for the role, please let us know from the beginning of the selection process.