International Information Systems Coordinator

  • International Office

International Information Systems Coordinator

Job description

Location: Any MSF office

Contract: Permanent contract at 100%
Starting date: June 2018

Deadline for application: 31 May 2018

Médecins Sans Frontières (MSF) is an international, independent, medical humanitarian organisation that delivers emergency aid to people affected by armed conflict, epidemics, healthcare exclusion and natural disasters. MSF offers assistance to people based only on need and irrespective of race, religion, gender or political affiliation.

MSF International is the legal entity that binds MSF’s 21 sections, 24 associations and other offices together. Based in Geneva, MSF International provides coordination, information and support to the MSF Movement, as well as implements international projects and initiatives as requested.


The International Information Systems Coordinator provides and organises daily support to MSF’s Information Systems Management executive platform (ISM), for the overall definition, development and implementation of MSF IT strategy and architecture, in relation with global projects and services. In the private sector this position would be the equivalent to a Director position.  This position focuses on collaboration in Information and Communication Technology (ICT) across the MSF movement and develops, together with the ISM, governance, management and communication resources for the MSF movement.


The International Information Systems Coordinator is part of the International Office management team and supports the ICT function. S/he reports to the Secretary General and works closely with the Deputy Secretary General and ISM members: ICT Directors or equivalent position in the Operational Centres, and the ICT managers from the two Partner Sections present in the platform.


The International Information System Coordinator supports the development of MSF movement’s ICT strategy and facilitates its implementation.
As the coordinator of the ISM platform and its related resources, the IISC will strengthen joint communication and approaches on ICT across the movement, support the implementation of IS governance practices, be a reference for and ensure efficient IT/IS portfolio management. As member of the International Office management team, the IISC is the focal point for the relationship IO – ISM and contributes to the direction and policies of the International Office.


1.    Support the implementation of IT Governance practices:

Together with the ISM platform, the IISC will provide support and guidance to teams on project management, service management strategies for global projects or services, and for IT governance and management.

2.    Stimulate collaboration, knowledge and resource-sharing in IT across the MSF movement:

The IISC will act as a proactive force of proposal of projects leading to the development of the MSF global architecture, optimisation of resources and improvement of service levels.  He/she will induce and support all MSF entities to exchange best practices, share tools, co-operate on projects, increasing mutual accountability on the deployment and use of IT systems.
3.    Facilitate joint communication and approaches on ICT with impact across the movement, including global projects:

The IISC will manage MSF’s overall IT/IS inventory and project portfolio pertaining to ISM and will deliver analyses and reports on trends and needs to the ISM and the IO management team, including on Service Management. He/she will support senior IO staff, particularly the Secretary General, on projects with ICT components and act as a focal point for the relationship IO – ISM.

4.    Coordinate the ISM platform and its resources:

The IISC will plan and follow up on budget. He/she will ensure communication and cooperation of ISM with other executive platforms on needs assessment, initiatives, global dossiers, decisions that require IT support. He/she will represent ISM on international projects and service management, as well as support ISM members in their representative roles in various governance set-ups.
5.    Through the management team, contribute to the orientation and the policies of the IO:

Being an active contributor within the IO management team, the IISC will coordinate the integration and alignment of the ISM in the IO processes and procedures, including planning and budgeting. He/she will contribute to the on-going development of IO best practices, giving support to the IT/IS policies and procedures. He/she will also support the Secretary General around reflections on change management and project portfolio management as well as report to the management team on priorities and achievements.


  • Genuine interest in and commitment to the humanitarian principles and challenges of MSF
  • Significant MSF experience, field experience an asset
  • Desirable: a minimum of 5 years’ experience in IT management for international organizations, MSF or similar, with a number of years at the strategic level:
  1. IT-enabled transformation processes
  2. Vendor management
  3. T-management and IT strategy
  • Strong leadership and facilitation skills, coupled with a well-developed sense of diplomacy and collaboration
  • Ability to understand the needs and constraints of MSF Operations and pro-actively engage in proposing concrete solutions to the ISM platform
  • Native or near-native command of English, spoken and in writing
  • Spoken French and other languages are an asset
  • Strong communication skills, oral and in writing, and ability to adapt to a wide range of audiences
  • Excellence in leading and organising work on various dossiers simultaneously
  • Ability to handle large volumes of work under pressure and to deliver quality outputs within short deadlines
  • Strong team player with the ability and interpersonal skills to succeed in a geographically dispersed team and interact at all levels within MSF
  • Flexible and willing to travel often to MSF offices and the field

MSF is committed to achieving workforce diversity in terms of gender, nationality and culture. Individuals with disabilities are equally encouraged to apply.

Only shortlisted candidate will be contacted.