Medical Device UniQuality & Unidata Product Information Specialist

Location: Any MSF office*

Contract: Permanent contract at 100%

Starting date: 01.12.2026

Deadline to apply: The position will close once a suitable candidate has been selected

Compensation and Benefits: MSF practice is to offer the compensation and benefits package in line with the MSF entity offering the contract

*By default, the successful candidate will be offered a contract in the MSF office, able to issue a contract, of their country of residence at the time of application. If no MSF office exists in their country of residence, the successful candidate will be expected to relocate to a country where an MSF office can issue a contract, provided the local legislation allows for that.

At MSF, we are committed to an inclusive culture that encourages and supports the diverse voices of our employees. We welcome applications from individuals of all genders, ages, sexual orientations, nationalities, races, religions, beliefs, ability status, and all other diversity characteristics.

MSF is committed to preventing abuse, inappropriate behaviour, lack of integrity and financial misconduct in its work and care spaces. The successful candidate will be expected to comply with the organisation’s safeguarding policies and standards of professional behaviour.

We are committed to removing barriers for people with specific accessibility needs. If you need an adjustment to the recruitment process to be considered for the role, please let us know from the beginning of the selection process.

I. MSF International

Médecins Sans Frontières (MSF) is an international, independent, medical humanitarian organisation that delivers emergency aid to people affected by armed conflict, epidemics, healthcare exclusion and natural disasters. MSF offers assistance to people based only on need and irrespective of race, religion, gender or political affiliation. MSF International is the legal entity that binds MSF’s 24 sections, 28 associations and 19 branch offices together. Registered in Switzerland, MSF International provides coordination, information and support to the MSF Movement, as well as implements international projects and initiatives as requested.

II. POSITION BACKGROUND

Coordination and Source of Product Information (SPINCO) was created to maintain consistency in the choice of medical and non-medical articles between MSF sections in order to improve MSF interventions, while considering field realities.

SPINCO is the driver for effective collaboration across the movement to deliver a central source of trusted product information that enables continuous process improvements. SPINCO contributes to MSF’s social mission by enabling improvements in field operations through the provision of product information to all layers of the organization. This enables product quality and visibility for better quality of care, enables assortment management, improvement in supply chain performance and increases overall interoperability whilst reducing duplication of effort. SPINCO’s core role is coordinating the expression of the demand of articles (medical and non-medical) and ensuring it is properly translated for supply whose role is to fulfil that demand.

In 2018, UniQuality was implemented as the unique central quality assurance database of MSF, containing the quality assured drugs, medical devices and specialised food validated for use in MSF projects. It is used by the MSF International Pharmacist Network, International Specialised Foods Network, and International Medical Devices/In-vitro Diagnostics Network, and Supply Centres to allow access to the most up-to-date validated product-manufacturer information.

In 2022, the UniMed project was launched to connect UniQuality to the supply centres’ ERP systems and automate the dissemination of the information regarding medicines and specialized food, to ensure the accuracy and consistency of quality review information. This position will support the completion of UniQuality for Medical Devices and IVDs in preparation of the linkage of both systems for this category of products as well.

In 2024 the Medical Device Repository, a SharePoint library for regulatory, quality and technical documents, went live to facilitate importation procedures with a direct access for field teams, and to keep product validation documentation after assessment by IO and ESC QA referents.

In 2025, the NexSpin project was launched to replace the existing solutions including UniQuality and the MD repository by a new Product Information Management System aiming at improving operational efficiency, user experience and user interface. This requires cleaning of the existing solutions, providing input to the NexSpin team as key users and being involved in the implementation phase scheduled in 2027.

Medical Device UniQuality & Unidata Product Information Specialist open-end position (100%).

III. PLACE IN THE ORGANISATION

• The person reports to the SPINCO Product Information Specialists Coordinator with a functional reporting line to the Deputy Quality Assurance coordinator for Medical Devices.

• The person will closely coordinate with the Data-Owners in the International QA MD Coordination team and the European Supply Centres.

IV. OBJECTIVES OF THE POSITION

This position is focused on Medical Devices (MD). The objective of the position is to ensure that information related to Entities and Quality Review in UniQuality and the MD Repository is complete, accurate and available for the relevant MSF stakeholders. By guaranteeing the compliance with Quality Assurance processes, the Uniquality Data Steward’s role is to safeguard the quality of information in UniQuality and the MD repository, as well as the consistency between both tools.

They will act as primary point of contact for all stakeholders in case of questions about rules or non-conformity of information contained in UniQuality. They will develop a plan to gradually introduce a data quality and reporting plan to ensure that trust is maintained.

The Unidata Product Information Specialist role contributes to MSF social mission by ensuring the availability of trusted, standardized, and high-quality product information. This role supports field operations, supply chain performance, and interoperability through centralized data stewardship, product portfolio management, and collaboration with diverse stakeholders.

V. MAIN RESPONSIBILITIES

A. UniQuality Data Steward

1. Management of Entities in UniQuality:

• Currently close to 1300 MD international entities in UQ

• Create, validate and update MD entities according to the relevant SOP, more specifically:

• Create new entities upon request of ESCs QA referents and Spinco data stewards (creation of a new article code), by verifying the availability of documents in the MD Repository for manufacturers not existing in UQ

• Support the update/cleaning of the ESC database of entities.

• Approve the entities for MD International purchase by checking for completeness of data in relevant public database, e.g. Eudamed, FDA registration, Conformity Assessment Bodies database for ISO certificates

• Update the entities (name / address) according to new supplier information received from ESC and by regularly checking public database

2. Management of ISO certificates

• Close to 1000 ISO certificates in the MD repository

• Search for online information: manufacturer’s website, Conformity Assessment Bodies and Accreditation Bodies database

• Ensure that information related to ISO certificates in UQ and in the MD Repository are updated and consistent, especially for entities associated to quality reviews.

• Request updated documentation to the ESC referents or regulatory assistants.

• Update the list of the certification bodies in UQ and the related information: NB number, accreditation, link to online directories for certificates verification

3. MD Repository

• Currently around 9000 documents in total, will grow as quality reviews are completed

• Ensure that the rules set for the uploading and tagging of regulatory and quality documentation in the MD repository are followed by all stakeholders, i.e., IO MD QA Coordination, supply centers QA referents and regulatory assistants, RA Pharma, and field users.

• Check regularly recently uploaded documents: naming of file is correct, tagging is completed, certificates information in UQ (ISO and EU/CE certificate) is updated, duplicates are removed

• Assist the end-users with practical use of the MD Repository and report issues to the helpdesk if needed.

4. Eudamed

• Follow up the use of the different modules in Eudamed: changes of activities, new documentation and information available. Inform the QA referents of changes.

• Train the different groups (ESC QA referents, intersection pharmacists) in the practical use of Eudamed.

• Liaise with the Spinco development team for the possibilities to link with Eudamed in Uniquality

5. General UniQuality / MD Repository

• Propose improvements and updates of SOP for UniQuality and the MD Repository as necessary, in collaboration with the product owners and in agreement with the main stakeholders

• Propose an action plan to review and improve the quality of information aligned with the needs and work capacity of the stakeholders.

• Implement an annual report/control on data quality of UniQuality and the MD repository by defining the quality criteria and setting the KPI in collaboration with the MD QA coordination

• Train new UniQuality / MD Repository users by developing e-learning tools, and organizing training sessions in collaboration with the UQ product owner

B. Unidata Product Information specialist

1. Product Information Management

• Monitor, evaluate, and process requests for new, modified, or removed products in alignment with MSF guidelines, protocols and standards.

• Consolidate and validate information on product description, quality, pricing, field testing, and maintenance requirements for approval by the Medical Directors' platform.

• Ensure product availability and suitability for field use by collaborating with QA teams, buyers, and regional hubs.

• Owns the data product lifecycle and technical specifications

• Ensures the product meets user needs and use cases

• Prioritises improvements and manages changes over time

2. Harmonization and Interoperability

• Collaborate with intersectional platforms, supply centres and field operations to standardize products across MSF operations.

• Facilitate resource sharing and intersectional field operations by ensuring product harmonization.

• Promote responsible use of product data to balance efficiency, cost, and humanitarian mission.

3. Data Stewardship

• Ensure and maintain the high quality of product information in terms of accuracy, validity, consistency, completeness, uniqueness and accessibility of product information in the UniData tool, MSF central article database.

• Ensure UniData serves as the single source of truth for downstream systems (e.g., ERP, UniQuality, order tools).

• Govern the central database and ensure compliance with regulatory standards (e.g., EU norms, ISO standards, IATA transport regulations).

• Promote consistency and usability by maintaining aligned definitions (Knowledge database, KPIs) and making data fit for decision-making.

• Support continuous improvement by identifying data issues, proposing enhancements, and acting as a bridge between technical team and IT

4. Data ownership: accessibility and visibility

• Responsible and accountable for the accessibility and visibility of product information

• Publish product information on accessible platforms (web, intranet, offline tools) for global MSF staff.

• Act as the focal point for central database governance and user support.

5. Process Design and Improvement

• Responsible and accountable for data governance: how product information is defined, created and used

• Design, implement, and enhance processes related to data requirements, product codification, and multilingual labelling.

• Pushing data governance by setting the direction and objectives

• Actively promoting improved data governance practices (RACI).

• Ensure product information data supports reliable operational & strategic decision-making

• Publish annual summaries of medical product changes and updates to MSF catalogues.

• Publish monthly reports on medial product changes for the ESC referents and medical referents of the OC/OD’s

• Develop policies, guidelines, and training materials for approximately 1,700 database users.

6. Collaboration and Stakeholder Engagement

• Work closely with MSF field staff, headquarters, Quality Assurance teams, tactical buyers and intersectional platforms to ensure product standardization and quality of product information.

• Participate in international projects with NGOs and UN sectors, such as emergency health kits and medical device nomenclature initiatives.

VI. SAFEGUARDING RESPONSIBILITIES OF THE ROLE 

The incumbent commits to contribute to a safe, supportive, inclusive, equitable, diverse, respectful, and healthy workplace, free from abuse and other misconduct.  They will not engage in any form of abuse including those detailed in MSF Typologies of Abuse and when an employee suspects or observes abuse, they will report it to protect others.   

• Master’s degree in scientific, engineering, pharmacy or paramedical sciences

• Detail-oriented, meticulous and organized for data entry/modification in database is essential

• Computer & analytical skills, including MS Excel are essential

• Knowlegde of Medical Devices regulatory environment (MDR/IVDR) and ISO standards is a plus

• Proficiency in English (both speaking and writing) and knowledge of French

• MSF field or Supply experience in a medical position is an asset

• Fast learner, able to adapt quickly to a changing environment

• Customer oriented, resilient, with good people and communication skills

• Self-motivated, with an interest in problem solving

• Excellent time management skills, with the ability to prioritise and multi-task depending on the needs.

• Technical writing capacities.

Only shortlisted candidates will be contacted.

At MSF, we are committed to an inclusive culture that encourages and supports the diverse voices of our employees. We welcome applications from individuals of all genders, ages, sexual orientations, nationalities, races, religions, beliefs, ability status, and all other diversity characteristics.

MSF is committed to preventing abuse, inappropriate behaviour, lack of integrity and financial misconduct in its work and care spaces. MSF expects all staff to share this commitment and promote an environment where abuse and misconduct is not tolerated.

We are committed to removing barriers for people with specific accessibility needs. If you need an adjustment to the recruitment process to be considered for the role, please let us know from the beginning of the selection process.

Note: All offers of employment will be subject to reference checks and to appropriate screening checks. By submitting an application, the job applicant confirms his/her/their understanding of these recruitment procedures.