MWA - Association Engagement Officer

Location: Any MSF Office*

Contract: Fixed Term - 1 year at 100%

Starting date: ASAP

Closing date: 15th of September

Compensation and benefits: MSF practice is to offer the C&B package current in the MSF entity establishing the contract.

*By default, the successful candidate will be offered a contract in the MSF office of their country of residence at the time of application.

I. MSF INTERNATIONAL

Médecins Sans Frontières (MSF) is an international, independent, medical humanitarian organisation that delivers emergency aid to people affected by armed conflict, epidemics, healthcare exclusion and natural disasters. MSF offers assistance to people based only on need and irrespective of race, religion, gender or political affiliation. MSF International is the legal entity that binds MSF’s 24 sections, 28 associations and 19 branch offices together. Registered in Switzerland, MSF International provides coordination, information and support to the MSF Movement, as well as implements international projects and initiatives as requested.

II. POSITION BACKGROUND

The Association Engagement Officer plays a central role in building dynamic, inclusive, and ongoing engagement between members of the MWA. The position is focused primarily on communications and member engagement, with a smaller share of time dedicated to administrative support. This role is instrumental in ensuring regular, creative, and meaningful two-way communication with members, supporting associative visibility, and helping to deliver on MWA’s strategic vision. The role also contributes to maintaining the MWA member database and assisting in logistical and organizational aspects of committee work. Reporting to the Association Coordinator, the officer will manage diverse responsibilities that enhance interaction with members and strengthen associative life across the movement.

III. KEY RESPONSIBILITIES

1. Member Engagement & Communication (Primary Focus – approx. 80%)

• Lead and implement MWA’s communication and engagement strategy across platforms including development of creative material and presentation aimed connecting connect with members across diverse platforms and at promoting MWA.

• Create and manage engaging, inclusive, and informative content for dissemination in the provided digital channels to support members’ information, listening, participation, and mobilization.

• Ensure communications are consistent with MSF values and the associative spirit.

• Facilitate storytelling, member profiles, and grassroots participation initiatives.

• Monitor communication analytics and adjust strategies to optimize reach and impact.

• Translate key documents or information into short, accessible formats, using AI tools or creative formats where appropriate.

• Summarizing long and complex documents into simplified to improve content uptake and engagement

• Developing short educational videos or explainer content about MWA and the MSF movement.

2. Support the Association Coordinator

• In collaboration with the Association coordinator, work closely to support specific associative projects aligned with the MWA Strategic Plan.

• Work closely with the Association coordinator in organizing and facilitating debates, including preparation, moderation, and producing concise written outputs.

• Work closely with the Asso Coordinator to ensure members are informed and mobilized around key debates, elections, and thematic areas of interest.

3. MWA Member Database management

• Support the registration and renewal process for MWA members.

• Maintain and regularly update the member database for accuracy, usability, and security.

• Ensure contact lists (e.g., for Mailchimp) are clean, compliant, and current.

• Conduct analysis of membership trends and engagement data, proposing improvements where relevant.

• Liaise with the association network on the latest best practices on CRM

4. Administrative & Logistical Support (Approx. 20%)

• Assist with planning and logistics for MWA activities, including online or in-person meetings, workshops, and debates, travel arrangements and expense claims

• Help prepare and circulate agendas, minutes, and action point tracking for internal meetings.

• Maintain digital filing systems (e.g., SharePoint) for documents such as reports, plans, and communications.

• Support coordination with MSF platforms, associative entities, and partners as required.

• At least 5 years of proven experience in member engagement, communications, or community mobilization (essential).

• Demonstrated ability to manage independent projects from concept to delivery.

• Strong writing, content creation, and storytelling skills for diverse platforms.

• Familiarity with digital tools such as Mailchimp, WhatsApp Business, and Facebook page/group management.

• Fluent English and French compulsory

• Experience with CRM systems or membership database management is a plus.

• Excellent organizational and multitasking skills.

• High degree of initiative and independence.

• Strong interpersonal and cross-cultural communication skills.

• Basic skills in graphic design and content creation/editing, using tools like Canva and Google Slides.

• Ability to work both independently and collaboratively in a remote, multicultural setting.

• Understanding of and engagement with MSF’s associative culture, governance structures, and values.

• Commitment to MSF’s principles, ethics, and associative values.

Only shortlisted candidates will be contacted.

At MSF, we are committed to an inclusive culture that encourages and supports the diverse voices of our employees. We welcome applications from individuals of all genders, ages, sexual orientations, nationalities, races, religions, beliefs, ability status, and all other diversity characteristics.

MSF is committed to preventing abuse, inappropriate behaviour, lack of integrity and financial misconduct in its work and care spaces. MSF expects all staff to share this commitment and promote an environment where abuse and misconduct is not tolerated.

We are committed to removing barriers for people with specific accessibility needs. If you need an adjustment to the recruitment process to be considered for the role, please let us know from the beginning of the selection process.

Note: All offers of employment will be subject to reference checks and to appropriate screening checks. By submitting an application, the job applicant confirms his/her/their understanding of these recruitment procedures.