Position: UniData User Support Manager
Location: Brussels - Belgium
Contract: Temporary replacement contract - 100%
Duration: 13 months
Starting date: January 2020
Deadline for applications: December 18, 2019
Médecins Sans Frontières (MSF) is an international, independent, medical humanitarian organisation that delivers emergency aid to people affected by armed conflict, epidemics, healthcare exclusion and natural disasters. MSF offers assistance to people based only on need and irrespective of race, religion, gender or political affiliation.
MSF International is the legal entity that binds MSF’s 21 sections, 24 associations and other offices together. Based in Geneva, MSF International provides coordination, information and support to the MSF movement, and implements international projects and initiatives as requested.
PLACE IN THE ORGANISATION
The UniData User Support Manager is a long-term position and part of the SPINCO team (Source and Coordination of Product Information) and reports to the UniData Manager.
OBJECTIVES OF THE POSITION
UniData is MSF’s central supply article database that details all items available for the field and shares article changes within the Movement. The online platform of UniData gives an oversight on standard and non-standard articles available as resources for operations, in alignment with MSF guidelines and protocols.
As UniData User Support manager, she/he collaborates with the UniData Manager to guarantee that the services provided by the UniData Platform fulfil the agreed quality levels in the framework of FitSM.
The role of the UniData User Support Manager covers the system that has been put in production into UniData by the Codification project and comprises the following responsibilities:
- To ensure the availability of in-person or distance trainings for different OC’s and supply centres;
- To ensure the availability of the e-learning platform for UniData (all user profiles);
- This platform contains all the functional and governance related information.
Support to the UniData Manager
Only shortlisted candidates will be contacted
MSF is committed to achieving workforce diversity in terms of gender, nationality and culture. Individuals with disabilities are equally encouraged to apply.